Customer Service


Delivery

Same-Day Delivery in Westchester County and Fairfield County 

In the Westchester County, NY and Fairfield County, CT same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm (EST) weekdays, and 12:00 pm (EST) Saturdays, in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. Our standard service charge ($12.99 per delivery in U.S. & Canada) apply to all orders. Fed Ex packages may have various charges.  

We provide fresh flower same day delivery to the following areas: Port Chester, Rye Brook, White Plains, Purchase, Larchmont, Harrison, Mamaroneck, New Rochelle, Pleasantville, Pelham, Hartsdale, Mt. Vernon, Mt. Kisco, Bedford Hills, Valhalla, Scarsdale, Bedford, Tarrytown, Sleepy Hollow, Armonk, Katonah, and all Westchester County Zip Codes. Also daily deliveries in Fairfield County to Greenwich, CT- Riverside, CT - and Stamford, CT.  

During busy floral holidays like Mother's Day, Thanksgiving, Christmas, Valentine's, Day you may need to order at least four days in advance to ensure delivery on the date requested.

IMPORTANT: Deliveries Sometimes Need to be Rescheduled

In cases of unfavorable weather, local conditions, extreme traffic issues, inaccessibility of the location, necessity to special order, or orders that for whatever reason can not be delivered on the date requested, we will attempt to notify the sender. However, unless we are specifically instructed otherwise, we will reschedule them for the next available delivery date. In all cases, when this becomes necessary we will provide a FREE UPGRADE to the the purchase of the item. Also a note of apology for the delay will be included with the item.

Privacy & Security

Westchester Flower Shop pledges to protect our clients privacy.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Returns & Replacements

As professional florists, we guarantee fresh and beautiful floral arrangements and quality gifts that will make your recipient smile. If you are not completely satisfied with your order, please contact us within 4 days of delivery and we will gladly exchange your item. You may call us at (800) 350-7251 or stop by in person. We are confident that you will be satisfied with our service.

Westchester Flower Shop aims to provide the best customer service available to all of our loyal clients and customers. Westchester Flower Shop will make sure your satisfaction and happiness is exceeded with each floral or gift order. As a real flower shop and real florist, we put the feelings of our loyal customers first and each day, we illustrate continous dedication in each floral arrangement or floral bouquet.

Payment

When you place an order, we require you to provide us with Personal Information. We use this information to give you a customized experience and to process the orders that you place with us.

For your shopping convenience, when you place an order, we automatically establish your own Personal Account where information used in placing such order (including billing address, email address, telephone number(s) and rewards program information) is saved.

Your Personal Account is password protected from third parties. You may access your Personal Account by requesting your password from us (go to My Account) and then signing in with that password.

Afterward, you may change your password, edit your Personal Information or request a password reminder at any time. Our database stores your billing and delivery information, and will automatically transfer it to the order form each time you place an order so that you do not have to re-enter this information when you sign in at subsequent visits.

Promotions

By signing up to our email newsletter, you'll be amongst the first few to find out about our promotions. There is usually one promotion running at any given day. Be sure to subscribe to our newsletter to grab these deals.

Updating Account Information

When updating account information, please login or contact our customer service hotline at (800) 350-7251. Please email contact@westchesterflowershop.com for any further information.

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