Delivery Policy

Every arrangement is important to us because we know how important it is to you. Accordingly, we wholeheartedly aim to please every customer with beautiful flowers and accommodating service. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. We accommodate ways to bring some of these variables under our control for improved floral performance; we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.

Same-Day and Next-Day Delivery in U.S. & Canada

In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm (EST) weekdays, and 12:00 pm (EST) Saturdays, in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. Our standard service charge ($12.99 per delivery in U.S. & Canada) apply to all orders. Fed Ex packages may have various charges.

In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm (EST) weekdays, and 12:00 pm (EST) Saturdays, in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. Our standard service charge ($12.99 per delivery in U.S. & Canada) apply to all orders. Fed Ex packages may have various charges.

**Deliveries that Need to be Intermittently Rescheduled**

In cases when weather, local conditions, extreme traffic issues, inaccessibility of the location, necessity to special order, orders that for whatever reason can not be delivered on the date requested we will attempt to notify the sender. However unless we are specifically instructed otherwise, we will reschedule them for the next available delivery date. In all cases when this becomes necessary we will provide a FREE UPGRADE to the purchase of the item. Also a note of apology for the delay will be included with the item.

Peak Floral Delivery Periods

At peak floral delivery periods, such as during the Christmas season, Valentine's Day, and Mother's Day, please order at least two or three days in advance to ensure timely delivery. Sundays and Legal Holidays Delivery service is often NOT available in many areas on Sundays or legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may be delivered the day before or day after the date requested, if necessary.

Requests for A.M. or P.M. Delivery

On orders received at least 24 hours in advance (excluding peak floral delivery periods), we will attempt to honor requests whenever possible for AM delivery, PM delivery, or delivery by a specific afternoon time (e.g., by 4:00 p.m.) For same-day orders placed by 12:00 noon (recipient's time zone), you may also request delivery by 5:00 pm. Timed deliveries are not guaranteed.

Rush Delivery - We understand that all deliveries are a priority and we treat each request that way. While most deliveries are made within a 4-6 hour window, they are not guaranteed. When Rush service is requested, your order is processed immediately and ahead of all other orders. The delivery is handled manually and looked after until delivered. In many cases, rush delivery requests are completed in 2- 3 hours from the time the order is placed. Best of all, this service is guaranteed. There are also higher levels of Rush delivery that can be guaranteed in as little as 1 hour. This special service starts at $25.00 in addition to the normal delivery fee. Ask your customer service agent for details.

International Orders

We deliver roses, wrapped bouquets, and living plant gifts throughout most of the world via an international network of affiliated professional florists. For deliveries outside the U.S. and Canada, simply select from our menu. (Allow one to two days for delivery, excluding Sundays, legal holidays, and peak floral periods.) We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet. The handling fee for international orders is $22.50.

A Few Remote Areas Have Difficult Deliverability

Some of the areas that we deliver to may have fluctuations in deliverability. This can be caused by a variety of issues that can include but are not limited to road construction that change or prevent delivery, seasonal access such as ferry boat service, changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues we seek alternate means of delivery that may involve the necessity of delaying the delivery or changes in the products. In all of these cases we always provide a free upgrade and a note of apology. Unfortunately we are not always aware of these extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery can not be made until after several attempts have been made.

In cases that we are unable to provide service we provide an apology and a full refund.

Domestic Flower Delivery - US & Canada

International Flower Delivery

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